7 Things to Look for When Hiring a Cleaning Service

  1. Choose a cleaning service that is a member of the Association of Residential Cleaning Services International. (ARCSI). ARCSI is the only National Professional Association of Owners of Residential Cleaning Services. Membership in this organization demonstrates a commitment to the ethical standards of ARCSI and the most professional services possible.
    ARCSI members are dedicated to improving the standards of work and services in the home cleaning industry. By choosing an ARCSI member you are selecting a company that is dedicated to being the best in the nation.
  2. Choose a cleaning service based on the service not the lowest price. Low prices can present you with two problems:
    1. Low price can be what attracts your phone call, but once the cleaner gets into your home, she pressures you into added services and thus a higher price.
    2. Extremely low prices tend to be offered by individual cleaners who may have no insurance, are not bonded, have not been screened for background checks and typically do not have funds to replace an item they damage in your home.
  3. Choose a service that is owner operated. Having the owner of the company involved increases accountability and ownership on the part of all employees. Owner operated businesses support the local economy
  4. Choose a cleaning service that does criminal background checks. The costly investment of criminal background checks is only made by cleaning services that are serious about protecting their customers. Cleaning services that perform these forms of screening have a higher caliber of employees working in your home.
  5. Choose a cleaning service that pays their cleaning technicians for their work. Ask how the service pays its employees. Paying an employee by the job (flat rate jobs) ensures efficient use of their time; hourly ensures that everything you want done is done. It has been determined that you receive consistent, thorough cleanings when the cleaning technicians are paid an hourly wage or are paid by the job not by commission.
  6. When choosing a cleaning service be crystal clear about your expectations. Determine whether or not the service is comprehensive enough to meet all your needs. For example, ask these questions:
    • After the first cleaning, how often do you want to be cleaned on an ongoing basis?
    • Does the company offer the frequency or flexibility you desire? Weekly, bi-weekly, monthly, or the option to just call in for an appointment?
    • What equipment, supplies and cleaning solutions does the company provide?
    • If you are allergic to certain chemicals or if you have medical/health issues, does the company offer green cleaning chemicals?
    • Does the company offer guaranteed satisfaction?
    • Does the company offer other services, such as carpet cleaning, window washing, laundry services?
  7. Choose an individual or service that is covered by Liability and Workers Compensation insurance. In spite of everyone’s best efforts, accidents happen; make sure whomever you use does not put you in the position of having to replace an expensive item that was broken or pay for an accident that occurred on your property. 
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