Frequently Asked Questions
What Areas Do You Service?
We service Buncombe, Henderson and Haywood counties. We also cover parts of Madison county too. If your home is more than 15 miles from our office on 1104 Hendersonville Rd, we may charge an additional mileage fee.
How Do Your Fees Work?
We charge per hour, per cleaner. Our rates depend on how often we service your home and how long our team spends cleaning. Fill out the estimate form and we will contact you for an estimate within 1 business day.
How Do I Book My Cleaning?
Great news, it’s easy! You can call us at (828) 684-1113, email us at dmcallcenter@gmail.com, or fill out an estimate form here and we’ll give you a call!
What Services Do You Recommend?
For all first-time clients, we provide a thorough deep clean. Our team takes extra time to clean all the areas that may have been missed by other cleaners in the past. After the first clean, we provide recurring services to fit your schedule. Our team is typically able to reduce cleaning time by 20-40% after the initial deep clean.
What if I Need to Cancel My Clean?
No worries! Things happen and we do our best to be flexible so we can work with your schedule. We ask for at least 48 hours notice, since our cleaning professionals are typically booked at least 1-2 weeks out. If we are unable to access your home day-of service, we do charge a $50 fee to compensate our team for their time and driving.
When is My Clean Scheduled?
We send confirmations to the email address you shared with your first booking. We also send reminder emails 36 hours in advance to all our new and existing clients. We provide call and/or text reminders upon request. If you aren’t able to find your booking information, give us a call at (828) 684-1113 for information.
Do I Need to Be Home to Let the Cleaners In?
Only if you want to! We have many recurring clients who trust us with an extra set of keys so our team can come and go as needed. However, we do recommend new clients are on-site for the initial deep clean so we can do a walkthrough after and ensure your satisfaction!
Should I Tip My Cleaners?
A tip is never required, but always appreciated! There is no recommended amount, whatever feels right to you.
What If Something Gets Broken?
This is very rare, but accidents can happen. If something breaks, please document it with pictures and call our office as soon as possible. We are fully insured in case anything is damaged, and will urgently work with you to resolve the issue.
Do you offer green cleaning options?
Yes! We offer Green Cleaning at your request. We’ve found many “green” products in the market aren’t actually eco-friendly or healthy. Let us know if you’re interested in a Green Clean and we’ll walk you through our products and service options!